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Jim Bates is the President and CEO of Business Improvement Group, Inc. (BIG) and an Adjunct Professor in several schools at the University of Alaska Anchorage. Jim also serves as an advisory board member to the Project Management Institute Alaska Chapter (PMIAK) and as an Executive Advisor for the Texas Technology Consortium. Jim has a vast career spanning 36 years with proficiencies in Business Management and Information Technology. Recently he spent three years (through March 2016) servings as Director of Enterprise Technology Services for the State of Alaska and represented Alaska nationally as it’s CIO. Jim has been providing business benefits for diverse organizations since the early 1990’s, including F500’s, as an employee and/or consultant. Mr. Bates has a passion for teaching and is a champion of outcome-based learning. Jim has been providing business and IT instruction since 1992 and has developed class syllabi for many courses including certification preparation. Jim currently serves as the Lean Six Sigma Master Black Belt over the University of Alaska Anchorage’s Lean Center of Excellence. Jim has become in high-demand as a Speaker, Facilitator, Panelist, Trainor, Mentor and Coach for diverse events and organizations nationwide.